When you order an Item from dinamalkova.com you are offered to buy it at the price stated. All prices indicated for items available via the Website are not inclusive of V.A.T and are quoted in pounds sterling.

You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the [Confirm Order] button at the end of the order process. 

dinamalkova.com allows orders to be processed online, using a valid credit or debit card. 

The online process normally undertakes additional security checks to confirm it is you making the order, including validation checks and authorization by card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery. 

Once we receive payment on our account we will send you an email acknowledging the exact details of your order, notifying you that we have dispatched the Items ordered by you.We may not accept your order if (i) an item you have ordered is out of stock, (ii) we are unable to obtain authorization for your payment or (iii) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion. If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this. We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we can't supply any Item we will reimburse the funds being held in your account for the purchase.

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange. 

We must stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging. Please contact us within 48 hours of receiving your purchased or ordered item.

Your items must be shipped to us by Royal Mail (first class) or using one of international carriers. We can only issue refunds or exchanges on items that are shipped back to us within 14 days of receipt. 

All successfully returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.
PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. 

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us. 

We ship to United Kingdom only, but always are ready to ship it to any country should you require us to do so. Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. 

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Usually, it takes between 3-5 working days to deliver within the UK, Europe and USA, and between 2-3 weeks for the rest of the world. UK and overseas orders are shipped by Royal Mail (first class) for a speedy delivery. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please contact us and we will either track your shipment for you or email you a tracking number which can be used on the Royal Mail website - www.royalmail.co.uk.

If your order will not be delivered within the timeframe specified at ordering we will notify you and endeavour to rectify the situation as quickly as is practically possible.