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FAQs

How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

How long will it take to ship my order?

If you place an order right now, we will make, pack and ship it within 2-3 working days. The time it takes to receive your order will depend on where you live and what delivery service you select.
Please refer to our Shipping Policy for the detail information.

My tracking number isn’t working

Tracking numbers can take up to 24 hours to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

Do you offer wholesale pricing for retail store or bulk orders?

Yes we do! Send us an email to cs@dinamalkova.com and we’ll be happy to provide further information.

What type of payments do you accept?

We accept Visa, Mastercard

How secure is my personal information?

We adhere to the industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

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CONTACT

Address: Star Brewery Art Centre Studio 23, Castle Ditch Lane, Lewes BN7 1YJ, UK

Email: cs@dinamalkova.com

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